Refund Policy and Customer Service Information:

At Moon Chocolate Bars Shop, our goal is to ensure your satisfaction with our products and services. We have implemented a comprehensive refund policy to address any quality-related concerns you may have. Please read the following policy carefully, as well as the information on how to contact our customer service team for assistance.

Refund Policy:

We are committed to providing you with the highest quality products. If a product does not meet your expectations in terms of quality, we offer a refund option. To initiate the refund process, please follow these guidelines:

1. Refund Eligibility:

– A refund is available only when the product quality is proven to be below expectations.
– To initiate the refund process, the customer must return the goods to us upon arrival.

1. Return Process:

– To return a product, please follow the instructions provided on our website or contact our customer support.
– The customer is responsible for the cost of shipping the returned goods back to us.
– We recommend using a reliable shipping method that provides tracking and insurance, as we cannot be held responsible for lost or damaged returns.

1. Refund Procedure:

– Once we receive the returned goods and verify that the quality issue exists, we will initiate the refund process.
– The refund will be processed using the original payment method used during the purchase.
– Please allow a reasonable processing time for the refund to be reflected in your account.

1. Non-Refundable Items:

– Taxes applied to the purchased product will not be refunded.
– Any shipping charges incurred during the initial purchase are non-refundable.

1. Order Cancellation:

– Once an order has been shipped, it cannot be canceled unless the product does not meet quality expectations upon arrival.
– If you wish to cancel an order due to quality issues, please contact our customer support immediately.

1. Delivery Agencies:

– When a customer chooses a delivery agency, we are not responsible for any delays in delivery caused by the agency.
– However, we are committed to assisting our customers in expediting the process and resolving any delivery issues to the best of our abilities.
– Please note that certain delivery agencies, such as UPS or FedEx, may occasionally experience longer-than-expected delivery times.

Customer Service Information:

We understand the importance of prompt and efficient customer service. Please feel free to contact us using the following methods:

– Live Chat: Our live chat service ensures an immediate response from our customer service team. Simply visit our website and look for the chat icon in the corner to connect with a representative in real-time.

– Contact Form: You can also fill out the contact form available on our website. Please provide us with your details and a brief description of your issue or query. Our response time for inquiries submitted through the contact form typically ranges from one to six hours.

For sales-related inquiries, we recommend reaching out to our dedicated sales department via sales@moonchocolatebarsshop.com. They will be able to assist you with any questions or requests related to purchasing our products.

We value your satisfaction and are committed to providing exceptional customer service. Thank you for choosing Moon Chocolate Bars Shop. We look forward to serving you and addressing any concerns you may have.